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not using the connected inbox something broke with mine

Community Member

not using the connected inbox something broke with mine

1 reply
Community Member

@Richard Svinkin Thanks for flagging this, and sorry for the trouble.

Your Gmail is still connected to Hub, but it was connected without permission to send email. When you reconnected it back in March, Google's consent screen didn't grant the "send email on your behalf" permission. So anything Hub sends as you can't go out through your inbox.

To fix it:

  1. Go to Settings → Integrations.
  2. You'll see a red notice saying "This Google account can't send email". Click Reconnect.
  3. On Google's screen, make sure the box allowing Hub to send email on your behalf is ticked before you continue.

After that, emails from Hub (including your PACT link) will go out from your own address again.

Sharing the PACT link directly with your LPs, like you did today, works fine too. Nothing failed on our side, and their submissions will still come into your pipeline as usual.

If the notice is still there after you reconnect, please let me know.

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